​delivery & returns

​delivery

We offer free insured and tracked worldwide shipping!

Shipping times:
Ireland: 1 - 2 working days
UK: 4 - 7 working days
US: 5 - 10 working days

Deliveries to Europe and the rest of world may take longer and vary depending on the destination. Please contact us for further information and advise us if your order is required urgently.

Please bear in mind that once the delivery arrives in your country there may be delays due to customs handling and processing which are outside of our control.

Items that are in stock (see product description) will be shipped withing 2 working days. How ever, some of the pieces are made to order which can take up to 20 working days. We strive to fulfill your order and ship it as fast as possible while focusing on a high quality carefully hand-crafted product.
​
We will contact you within 48 hours after you've placed an order to give you an estimated shipping date. Once the item(s) have been made and shipped we will send you an email including tracking details so you will know when to expect it. Your order will be shipped using registered post and it will be insured until it's signed by you.
There might be an import duty in some overseas deliveries which you will be liable to cover. Please note that it is not possible to make a delivery to a PO box.

The items are placed in elegant presentation boxes and then wrapped in luxury tissue paper and beautiful satin ribbon before packed in sturdy cardboard boxes including jewellery care instructions and a little info on goldsmith/designer Hanna Tommola.

It is possible to cancel your order within 24 hours after you've placed it as long as it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded.  
​All packages are sent via registered post from our workshop in Cork, Ireland.

If you have any questions don’t hesitate to contact us by email at [email protected] or by phone on
00 353 876620115

​returns

In the unlikely event that you are not happy with your purchase we will accept returns for 30 days from receipt of delivery.
Please contact us at [email protected] to get a return address.
Please return items in their original condition along with all packaging. We will notify you of receipt of returns and provided everything is in order, we will refund your payment immediately.

Items that are customised by your request or items with personalised engraving unfortunately cannot be returned. Rings, bracelets and necklaces made to a specific length or size can however be returned within 30 days.  

We recommend that you send items by insured and registered post as we cannot accept responsibility for items until they have reached us. Please ensure you pack the return safely to prevent any damage to the products or boxes.

Please note: we cannot refund shipping charges unless goods are faulty.
In the unlikely event that you find a fault due to manufacture of the product we will replace, repair the item or reimburse you in full, including return carriage. Any item not in its original condition, or is damaged for reasons not due to our error and any item that is returned more than 30 days after delivery is non refundable.

​International import duties or taxes that have been paid at the delivery will not be refunded by Hanna Tommola

If you have any questions don’t hesitate to contact us by email at [email protected] or by phone on
00 353 876620115